FAQs

WHEN DO YOU RELEASE NEW EARS?

l don´t have specific dates or times where l release ears, if you want to keep updated feel free to follow us on instagram @auralightluxuries

WHAT IS YOUR PROCESSING TIME?

All premade items will be shipped within a week of making your purchase. Made to order items or custom order will all have individual processing times. I ship your package from sweden through postnord which usually transfers to usps if you live in the us. Your package will arrive in a sturdy cardboard box!

Orders will be shipped during business days as the post office aren´t open during the weekends or holidays!

WHAT IS THE ESTIMATED ARRIVAL TIME?

USA/Canada/Austrailia/Asia — 1-3 weeks ( updated* can be delayed up to 6 weeks)

Europe — 1-2 weeks (updated* can be delayed up to 4 weeks)

 

WHAT ARE YOUR SHIPPING OPTIONS?

Standard (no tracking) - $10

Tracking - $15

Tracking & insurance - $20

 

DO YOU OFFER RETURNS?

I do not offer returns but I do offer cancellations as long as your order have not yet been shipped. If you'd like to cancel, please contact me as soon as possible using the e-mail form.

WHAT IS YOUR PRICE RANGE?

It depends on the amount of work I spend on the ears and the materials being used.

Most ears I make are between $160-240

ARE YOU USING REAL FUR?

No. All ears are made using Faux Fur. 

 HOW CAN I CONTACT YOU?

You can contact me in the "Contact" section or e-mail me at auralightluxuries@hotmail.com