FAQs
WHEN DO YOU RELEASE NEW EARS?
l don´t have specific dates or times where l release ears, if you want to keep updated feel free to follow us on instagram @auralightluxuries
WHAT IS YOUR PROCESSING TIME?
All premade items will be shipped within a week of making your purchase. Made to order items or custom order will all have individual processing times. I ship your package from sweden through postnord which usually transfers to usps if you live in the us. Your package will arrive in a sturdy cardboard box!
Orders will be shipped during business days as the post office aren´t open during the weekends or holidays!
WHAT IS THE ESTIMATED ARRIVAL TIME?
USA/Canada/Austrailia/Asia — 1-3 weeks ( updated* can be delayed up to 6 weeks)
Europe — 1-2 weeks (updated* can be delayed up to 4 weeks)
WHAT ARE YOUR SHIPPING OPTIONS?
Standard (no tracking) - $10
Tracking - $15
Tracking & insurance - $20
DO YOU OFFER RETURNS?
I do not offer returns but I do offer cancellations as long as your order have not yet been shipped. If you'd like to cancel, please contact me as soon as possible using the e-mail form.
WHAT IS YOUR PRICE RANGE?
It depends on the amount of work I spend on the ears and the materials being used.
Most ears I make are between $160-240
ARE YOU USING REAL FUR?
No. All ears are made using Faux Fur.
HOW CAN I CONTACT YOU?
You can contact me in the "Contact" section or e-mail me at auralightluxuries@hotmail.com